Overview
At Tay Traders, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Products may be returned if:
- The item received is damaged or defective.
- The wrong item was delivered.
- The item is unused and in its original condition and packaging.
To be eligible for a return, you must contact us within 7 days of receiving your order.
Non-Returnable Items
The following items cannot be returned:
- Used or installed tractor parts
- Items damaged due to improper use or handling
- Products returned without original packaging
- Clearance or sale items (unless defective)
Return Process
To request a return:
- Contact our customer support team with your order details.
- Provide photos if the item is damaged, defective, or incorrect.
- Wait for return approval and instructions before sending the item back.
Unauthorized returns may not be accepted.
Refunds
Once the returned item is received and inspected, we will notify you of the refund status.
If approved, the refund will be processed using the original payment method or another agreed method within a reasonable timeframe.
Exchanges
If you received a defective, damaged, or incorrect product, we may offer a replacement or exchange subject to product availability.
Shipping Costs
- If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by Tay Traders.
- For all other approved returns, the customer may be responsible for return shipping costs.
Order Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.